Join Plan-IT Consulting
Careers
Build Your Career With Us
We're always looking for skilled, personable IT professionals to join our growing Ipswich-based team.
Work with people who actually care
Plan-IT Consulting has been supporting businesses across Suffolk, Norfolk, Essex and Cambridgeshire since 2010. We're a small, close-knit team — which means the work you do genuinely matters, and you'll never get lost in the crowd.
Whether you're an experienced engineer or just starting out in IT, we look for people who take pride in solving problems and delivering great service, and we'll back that with real training and room to grow.
Why work at Plan-IT
Real Variety of Work
No two days look the same — from helpdesk troubleshooting to infrastructure projects, cyber security and client site visits across East Anglia.
Career Growth & Training
We invest in vendor certifications and hands-on training so you're always building new skills, not standing still.
A Close-Knit Team
We're small on purpose. No call centres, no ticket queues buried in red tape — just a supportive team who back each other up.
Competitive Pay
A fair salary that reflects your experience, reviewed regularly as you grow with the business.
Modern Tools
Up-to-date hardware, software and RMM tooling — we hate legacy junk as much as our clients do.
Work-Life Balance
Core hours of 8am–6pm with fair, shared out-of-hours cover — we don’t run a burnout culture.
Current openings
1st Line IT Support Technician
Plan-IT Consulting Ltd
We're looking for an IT Support Technician to handle the day-to-day running of our helpdesk and provide first-line support across client environments. You'll be the first voice our clients hear when something stops working — taking calls and tickets, diagnosing what you can, fixing what you can, and escalating cleanly when a problem needs more depth. It suits someone who is past needing a script for common faults and wants exposure to a genuine variety of client estates rather than one company's setup, with a clear route into 2nd line work. We're more interested in what you've actually supported than in how long you've been doing it.
- 22 days holiday plus bank holidays
- Company pension
- Sick pay
- Bereavement leave
- Free on-site parking
View full job description
Responsibilities
- Acting as first point of contact for client support requests by phone, email and remote session.
- Logging every incident accurately in our ticketing system, with enough detail that the next person can pick it up.
- Diagnosing and resolving common issues across Windows 10 and 11 — profiles, printing, Office applications and connectivity.
- Handling Microsoft 365 user administration: account setup and offboarding, password resets, MFA registration, licence assignment, and shared mailbox and distribution list changes.
- Setting up and configuring new laptops and desktops, and preparing them for client deployment.
- Running through first-line network checks — connectivity, Wi-Fi and cabling — and working out whether it is the user, the device or the line.
- Escalating to 2nd and 3rd line with a clear summary of what you have already tried.
- Keeping the client asset inventory accurate, and contributing to our knowledge base.
Requirements
- Two to three years in an IT support or service desk role — this is a preference rather than a hard cut-off, and we'll consider a strong candidate with less if the fundamentals are there.
- Confident troubleshooting Windows 10 and 11 in a business environment, not just at home.
- Hands-on Microsoft 365 experience from a support seat — user administration, password and MFA resets, licensing and mailbox permissions.
- Working understanding of networking fundamentals: IP addressing, DNS, DHCP, Wi-Fi, and how to tell a device problem from a line problem.
- Comfortable with hardware diagnostics, builds and repairs across laptops, desktops and peripherals.
- Clear, patient communication — you can explain a fix to someone non-technical without making them feel foolish.
- Strong attention to detail, particularly in how you write up a ticket.
- The organisation to juggle several open issues and keep track of what is waiting on whom.
- Able to work independently and as part of a team.
- A full UK driving licence.
- Right to work in the UK.
Where we’ll develop you
These are the areas that take you from 1st line to 2nd, and we’ll train you on all of them:
- Microsoft 365 tenant administration beyond the user level — Exchange Online, SharePoint and Teams configuration.
- Microsoft Entra ID: conditional access policies, MFA rollout and single sign-on.
- Endpoint management and deployment through Intune and Autopilot.
- Windows Server fundamentals — Active Directory, Group Policy, and file and print services.
- Backup and continuity platforms, including how to test a restore properly.
- Working effectively inside an MSP: PSA and RMM tooling, SLAs, and managing multiple client estates at once.
Desirable
- Microsoft or CompTIA certifications — MS-900, AZ-900, MD-102, CompTIA A+ or Network+.
- Previous experience in an MSP or multi-client environment.
- Any exposure to Intune, Entra ID or Windows Server administration.
- Early PowerShell — even just using scripts others have written.
- A home lab, or anything you have built, broken and fixed in your own time — tell us about it.
Additional information
- Hours: 8:30am – 5:00pm, Monday to Friday, with a one-hour lunch.
- Ability to commute/relocate: Ipswich IP3 9FH — reliably commute or plan to relocate before starting work (preferred).
- Education: Certificate of Higher Education (preferred).
- Work location: In person.
- We aim to respond to every applicant within two working days. No recruitment agencies, please.
Apply now
Tell us a bit about yourself and the role you're interested in. Please email your CV to enquiries@plan-it.co.uk with the same details — our online form doesn't accept attachments.
Prefer to email directly? Send your CV and a short introduction to enquiries@plan-it.co.uk.