Ten myths about VoIP debunked

There have been immense improvements in network connectivity. It is mature and sophisticated, delivering crystal-clear audio with no more dropouts, echoes or delays.

The better the internet connection, the higher the call quality.

Calls do not use as much bandwidth as you might expect, so most businesses will not notice any problems. BT always works to understand its planned use when supplying a VoIP service. So they can ensure the correct internet connection with plenty of bandwidth left over.

It can be easy with the correct planning. if you run separate voice and data networks, you can bring them together, providing your network has sufficient bandwidth. Your phone system can be swapped in one go or phased in by introducing it to one office at a time.

VoIP services are easier to manage than on premises systems. With a simple web admin interface, users can be added and moved with one mouse click. Because it is IP, all updates and maintenance are remote and timely, requiring no waiting for an engineer or physical upgrade.

VoIP can be more resilient than PSTN (public switched telephone network) lines. For instance, BT VoIP services run across multiple data centres. If one goes down, no problem. Traffic switches seamlessly to another so the services carry on regardless.

Cost saving is one of the main reasons many businesses are already using VoIP. As it is easily scalable, you can grow it as needed without the costs you would have to endure with PSTN. You essentially pay for the service rather than laying out for installation, operation and maintenance.
There is no premises-based hardware to buy and no ongoing maintenance costs.

You can keep your current numbers if you want to. One of the advantages of VolP over traditional landlines is that you can have the same number on multiple devices. So, if a customer rings your office number, you can answer the call anywhere you can get internet connection.

It works for everyone! The flexibility, agility and scalability means it is easy to use.
From a single IP user pitched to collaboration systems, there is a VoIP service that is perfect for every business. Start as small as you want and expand in line with your business.

It is as safe as you want to make it. As long as your internal network is secure, your phone network will be too. Firewalls, encryption, authentication and employee training ensure your calls and data are protected. Maybe even more so than with the PSTN.