Ten myths about VoIP debunked
Calls over the internet are not as good as those made over a copper phone line
There have been immense improvements in network connectivity. It is mature and sophisticated, delivering crystal-clear audio with no more dropouts, echoes or delays.
The better the internet connection, the higher the call quality.
I will not have enough bandwidth for calls and data
Calls do not use as much bandwidth as you might expect, so most businesses will not notice any problems. BT always works to understand its planned use when supplying a VoIP service. So they can ensure the correct internet connection with plenty of bandwidth left over.
Moving from the old system will be a massive job
It can be easy with the correct planning. if you run separate voice and data networks, you can bring them together, providing your network has sufficient bandwidth. Your phone system can be swapped in one go or phased in by introducing it to one office at a time.
It all sounds very technical, unlike me
VoIP services are easier to manage than on premises systems. With a simple web admin interface, users can be added and moved with one mouse click. Because it is IP, all updates and maintenance are remote and timely, requiring no waiting for an engineer or physical upgrade.
VoIP is not reliable. What if the cloud goes down?
VoIP can be more resilient than PSTN (public switched telephone network) lines. For instance, BT VoIP services run across multiple data centres. If one goes down, no problem. Traffic switches seamlessly to another so the services carry on regardless.
Something this good must be pretty expensive
Cost saving is one of the main reasons many businesses are already using VoIP. As it is easily scalable, you can grow it as needed without the costs you would have to endure with PSTN. You essentially pay for the service rather than laying out for installation, operation and maintenance.
There is no premises-based hardware to buy and no ongoing maintenance costs.
I would need a new number: I could lose customers
It's not for me. It's only for big businesses
It works for everyone! The flexibility, agility and scalability means it is easy to use.
From a single IP user pitched to collaboration systems, there is a VoIP service that is perfect for every business. Start as small as you want and expand in line with your business.
It runs over the internet. That cannot be safe, can it?
It is as safe as you want to make it. As long as your internal network is secure, your phone network will be too. Firewalls, encryption, authentication and employee training ensure your calls and data are protected. Maybe even more so than with the PSTN.
You can't do as much with a VoIP service
Cloud systems do everything your on premises phone systems can do: call forwarding, diversion and hunt groups. You can integrate your VoIP solution with your business applications, making for fast, fluid and effective customer service.
